FAQ

Have Questions?

At Cowboy Pool Care, we’re dedicated to making pool ownership as easy and enjoyable as possible. Below are answers to some of the most common questions we receive. If you don’t find the information you’re looking for, feel free to reach out—we’re here to help!

What areas do you serve?

We proudly serve the North Dallas area. If you’re unsure whether we cover your location, just contact us, and we’ll be happy to confirm!

How do I schedule a service?

Scheduling is easy! You can give us a call at 972-762-6838, send an email at contact@cowboypoolcare.com, or use our Contact Form on the website (make contact form linkable to our contact page). We’ll work with you to find a convenient time for your service.

What’s included in your routine pool cleaning service?

Our routine cleaning service includes skimming debris, brushing walls and steps, vacuuming, emptying skimmer and pump baskets, backwashing the filter as needed, and checking and maintaining water levels. We tailor our service to your pool’s specific needs.

How often should I have my pool water tested and balanced?

We recommend testing and balancing your pool water at least once a week, especially during peak swimming season. Regular testing helps maintain safe and comfortable water conditions.

Can you help with algae problems?

Absolutely! We offer specialty services for algae treatment and removal. We’ll assess the situation, treat the water with the appropriate chemicals, and ensure your pool returns to a clean, healthy state.

Do you offer service plans or packages?

Yes, we offer customized service plans to fit your needs. Whether you require weekly maintenance or occasional check-ins, we’ll create a plan that works for you. Contact us to discuss your options!

How will I be billed for services?

Billing is typically done on a monthly basis, with invoices sent via email. If you prefer a different billing schedule or method, just let us know, and we’ll adjust accordingly.

What should I do if my pool water turns cloudy?

Cloudy water can be caused by several factors, including imbalanced chemicals, poor filtration, or debris in the water. Start by testing and adjusting the chemical levels, and ensure your filter is clean and functioning properly. If the problem persists, contact us for a professional assessment.

How often should I clean my pool filter?

It depends on the type of filter you have, but generally, you should clean your pool filter every 6-12 weeks during the swimming season. Regular cleaning ensures efficient filtration and extends the life of your filter.

Still have questions?

If your question isn’t answered here, don’t worry! We’re always here to help. Just give us a call, send an email, or reach out through our contact form, and we’ll be happy to assist you.

Request a Quote Today

Reach Us

Email:

contact@cowboypoolcare.com

Phone:

972-762-6838

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